Return and Exchange

Return and Exchange

  • Step 1 –
  • Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
  • Please raise a request here with order and contact details - +92-300-111-5344 or
  • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
  • Step 2 – Give us 2 working days to review your return request.
  • Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
  • Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

    Under what conditions can I return/ replace my product?

    • Wrong product delivered
    • Expired product delivered
    • Damaged product delivered – Physical damage/ tampered product or packaging
    • Incomplete order – missing products

    Under what conditions return/ replacement requests will not be accepted?

    • Opened/ used/ altered products.
    • Original packaging (mono cartons, labels, etc.) missing.
    • The return/ replacement request is generated after 7 days from the date of delivery.
    • The damaged/ missing product is reported after 2 days from the date of delivery.