Return and Exchange

At Mama Organic, we want you to be delighted with your purchases. If you ever need to return or exchange a product, we've outlined our straightforward policy below:

RETURN POLICY

If you get an incorrect or damaged item, we will fully refund or replace it. Additionally, if you change your mind about a product you've ordered and no longer wish to use it, you can return it to us for a refund under the following conditions:

  • Products must be packed and unopened and in their original condition.
  • Products must be returned within 24 hours from the date of receipt.
  • Please include your proof of purchase or order information with the return.
  • You have to pay the shipping charges.

HOW TO RETURN AN ITEM

Here's how you can initiate a return:

  1. Take clear pictures of the damaged or faulty items you wish to return.
  2. Please email us at sales@mamaorganic.pk to request a return and attach pictures of the product.
  3. In your email, state the reason for the return and include your order number and the names of the items you're returning.
  4. Please pack the products in their original packaging with the seal intact.
  5. Once we receive your return, we will issue you a coupon for the same amount as the returning item.
  6. For the return shipment, you will be responsible for any applicable shipping charges.

EXCHANGE POLICY

Mama Organic offers a 7-day good will exchange policy, provided that the item is returned to us in its original packaging, with the seal intact, and the product packaging has not been tampered with.

Important: Items purchased during a sale cannot be exchanged or returned unless the product received does not match the one you ordered.

HOW TO EXCHANGE AN ITEM

Here's how you can initiate an exchange:

  1. Please email us at sales@mamaorganic.pk to request an exchange.
  2. In your email, specify the reason for the exchange, and be sure to include your order number and the names of the items you want to exchange.
  3. We will send your chosen replacement item to your address.

CANCELLATION

If you need to cancel an order, please notify us as soon as possible. We typically dispatch orders within 2 to 3 days, so it's crucial to inform us promptly.

Cancellations are dependent on whether your order has been shipped or not. Since items are usually shipped within two to three business days, it's essential to notify us immediately if you wish to cancel an order. You can ask for an order cancellation by reaching Mama Organic Customer Services at sales@mamaorganic.pk, calling us at 04235221067, or messaging us on WhatsApp at +923111464444.

Please note that once an order has been shipped, we will not be able to cancel it.

We are here to assist you in any way we can, so please feel free to reach out if you have any questions or concerns regarding returns, exchanges, or cancellations. Your satisfaction is important to us, and we want to ensure a hassle-free shopping experience at www.mamaorganic.pk.