At Mama Organic, we want you to be delighted with your purchases. If you ever need to return or exchange a product, we've outlined our straightforward policy below:
If you get an incorrect or damaged item, we will fully refund or replace it. Additionally, if you change your mind about a product you've ordered and no longer wish to use it, you can return it to us for a refund under the following conditions:
Here's how you can initiate a return:
Mama Organic offers a 7-day good will exchange policy, provided that the item is returned to us in its original packaging, with the seal intact, and the product packaging has not been tampered with.
Important: Items purchased during a sale cannot be exchanged or returned unless the product received does not match the one you ordered.
Here's how you can initiate an exchange:
If you need to cancel an order, please notify us as soon as possible. We typically dispatch orders within 2 to 3 days, so it's crucial to inform us promptly.
Cancellations are dependent on whether your order has been shipped or not. Since items are usually shipped within two to three business days, it's essential to notify us immediately if you wish to cancel an order. You can ask for an order cancellation by reaching Mama Organic Customer Services at sales@mamaorganic.pk, calling us at 04235221067, or messaging us on WhatsApp at +923111464444.
We are here to assist you in any way we can, so please feel free to reach out if you have any questions or concerns regarding returns, exchanges, or cancellations. Your satisfaction is important to us, and we want to ensure a hassle-free shopping experience at www.mamaorganic.pk.