Privacy Policy

At Mama Organic, we deeply value your privacy and are dedicated to safeguarding the security of your personal information. Our commitment to protect your data is the most important part of our mission. This Privacy Policy outlines the principles governing protecting and using your personal information, including what constitutes personal information, how we utilize the data you provide us, who has access to your information, and your rights regarding your data.

Please be aware that this Privacy Policy exclusively applies to the Mama Organic website (www.mamaorganic.com). We are not responsible for handling personal information submitted to third-party websites linked to our platform. We always recommend reviewing the Privacy Policy of any third-party websites before disclosing your details. Accessing and using our website signifies your acceptance of our Privacy Policy and Terms of Use.

COLLECTION OF PERSONAL INFORMATION

Mama Organic collects personal information through various means when you engage with our services. These include When you

  • Create an account on our website.
  • Place orders, make purchases, request exchanges or returns, or cancel orders online through our website or in our physical retail stores.
  • Contact us with inquiries about our products or services or request information or assistance.
  • Interact with our customer service representatives.
  • Subscribe to receive our catalogs, emails, and updates about new products, special offers, events, or other news.
  • Provide feedback or make submissions to Mama Organic.
  • Enter contests or participate in promotional activities.
  • Engage with us on social media.
  • Utilise other website features that may be introduced from time to time, which may require the submission of personal information.

By registering with us or interacting with our website, you consent to collecting your data. When an order is placed, we may require personal information, including your name, email address, phone number, home address, shipping address, and credit/debit card billing information to process your order. 

Rest assured, saved card details are never shared with third parties and are solely used to facilitate order processing through our Payment Service provider's secure systems. Additionally, we may obtain information through authentication or identity checks, including your telephone number. This number may be shared with our courier service solely for order delivery. You have the right to request access to and removal of the personal data we hold about you. If your data is found to be incorrect, incomplete, or irrelevant, you may request its correction or removal.

EMAILS

We send emails to individuals who subscribe to Mama Organic. When you use our website and provide your number with us, you consent to receive text messages from or on behalf of Mama Organic at the mobile number you provided during sign-up. 

COOKIES & ANALYSIS FOR RESEARCH PURPOSES

When you interact with our website, specific data is automatically collected from your device or web browser through tracking features such as Google Analytics. We use this data to gain insights into customer behavior and preferences, helping us enhance your experience. For example, we may analyze how visitors search for and discover products on www.mamaorganic.com to improve our product presentation and manufacturing processes.

CHANGES TO THIS PRIVACY POLICY

MamaOrganic reserves the right to modify this privacy policy at its discretion, at any time, and occasionally. Any changes will be updated on our site and apply to personal information collected on or after the posting date. Continuing to use our website after any such changes shows your acceptance of the revised terms. All changes will be made in compliance with applicable federal and provincial privacy legislation. We encourage you to review this privacy policy for updates regularly.

YOUR RIGHTS

You have the right to request information about the personal data we hold regarding you. You can request corrections or removal if your data needs to be more accurate, complete, or relevant.

If you need further information about our Privacy Policy, please visit the help section of our website, where FAQs are addressed. For more information, please email us at sales@mamaorganic.pk, call us at 04235221067, or reach out to us via WhatsApp at +92311-1464444 Your privacy matters to us, and we are here to address any concerns or questions you may have regarding your personal information and its handling.